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Effective date: January 1, 2026  ·  Last updated: January 1, 2026

When you use ZYLRX to consult with a licensed medical provider, you're consenting to receive medical care via telehealth. This document explains what that means and what to expect.

1. What Is Telehealth?

Telehealth is the delivery of medical services using electronic communications — secure messaging, video, and data sharing — instead of in-person visits. Through the ZYLRX platform, you'll exchange information with a licensed medical provider electronically rather than face-to-face.

2. Benefits of Telehealth

• Easier access to medical care without travel or wait times
• More flexible scheduling around your life
• The ability to consult with specialists who may not be local to you
• Continuous access for follow-ups and dose adjustments

3. Limitations & Risks

Telehealth is not appropriate for every situation. By consenting, you understand that:

• Without a physical exam, the provider may have less information than they would in person
• Technology can fail — connections may drop, messages may be delayed
• Despite our security measures, electronic transmission carries some inherent risk of breach
• The provider may decide that your situation requires in-person care and refer you out
• Some treatments may not be available via telehealth in your state

4. Emergencies

5. Your Responsibilities

For telehealth to work safely, you agree to:

• Provide accurate, complete information about your health, medications, and history
• Update your provider about any changes in your condition or medications
• Follow your provider's instructions and treatment plan
• Report any side effects or concerns promptly
• Maintain a relationship with a primary care provider for routine in-person care
• Seek in-person care if your provider recommends it

6. Privacy & Confidentiality

Your communications with your provider are confidential and protected by HIPAA. They are stored on encrypted, secure systems and shared only with the people directly involved in your care (your provider, the dispensing pharmacy, etc.). See our Privacy Policy for details.

7. Recordkeeping

Your telehealth interactions become part of your medical record. You have the right to access these records and request copies through your account dashboard or by contacting records@zylrx.com.

8. Right to Refuse or Withdraw Consent

You have the right to refuse telehealth services or withdraw your consent at any time. If you do, your provider can help you find in-person alternatives. Withdrawing consent does not affect care you've already received.

9. State-Specific Rules

Telehealth is regulated at the state level, and the rules vary. Your provider is licensed in your state and follows your state's specific telehealth requirements. If you move to a different state, please notify us so we can ensure your provider is properly licensed for your new location.

10. Acknowledgment

By submitting an intake or consultation request through ZYLRX, you acknowledge that:

• You have read and understand this telehealth consent
• You understand the benefits, limitations, and risks of telehealth
• You are knowingly choosing to receive medical care this way
• You may withdraw consent at any time

11. Questions

If you have questions about telehealth or this consent before submitting an intake, contact us at support@zylrx.com or use our contact form.